Call Center Agent, Daleville, IN 2008-2014
Proven competency of dealing with customers from various classes, assisting them with technical question and answering their questions regarding products and service. Extensive practical knowledge of all the prominent call center operations. Excellent communication and interpersonal skills a keenness to detail.Competency of cross-selling the products and services to the clients. Was particular in adhering to company policies.
Community Manager, Various Properties 2001-2008
Managed the day-to-day operations and sales of manufactured home communities. Responded to all residents needs by applying the principles of high standards, integrity, appearance, and quality. Handled all rent collections, problem collections, made daily bank deposits, prepared monthly reports, and other reports as required. Performed regular inspections of premises and grounds for possible maintenance problems, residents’ sites for guideline violations, issued site reports, follow up with all actions. Supervised Maintenance personnel, various contractors, and vendors for the day-to-day operations of small and large communities. Responsible for occupancy, to include vacant homes for rehab, completed cost-estimates, rehab supervision of contractors and vendors, and all maintenance. Kept all community records in a neat, orderly and efficient manner, to include resident information, sales prospects information, loan packages, denied applications, vendor and bill records, rental summaries, petty cash receipts. Organized and held periodic resident relation projects. Presented and conducted open-house events, general advertising for new and pre-owned inventory homes. Completed all paperwork in conjunction with the selling of new and used manufactured homes.
Customer Service Manager, Champaign, IL 2000-2001
Facilitated the repair business by providing customers with a complete automobile repair experience. Estimated physical damage to vehicles negotiated and communicated related issues to both customers and insurance companies. Knowledge in sales and customer orientation, ability to gather information from customers and ensure that insurance company’s requirements are met.
Accounting Tech, DFAS Indianapolis 1998-2000
Performed a variety of financial services involving the examination, audit, and verification of financial documents in the accounting, travel, and commercial accounting area. Researched and composed written replies to often difficult and involved correspondence from customers and service providers. Follow-up on missing documents, clarify discrepancies to allow for routine processing of vouchers. Correct errors as indicated on output reports, answers routing customer questions about cross-disbursements.
U.S. Marine Corps 1976-1998
(See my Military category)